Refund policy

Last updated: July 16, 2026

At Joe The Jeweler, we want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, our return policy is designed to ensure a smooth and professional experience.

1. Damaged or Defective Items

If your jewelry arrives damaged or defective, please notify us within 7 days of delivery.

In these instances, we will provide a full refund or replacement, including any applicable shipping costs.

2. Custom Jewelry

Because every custom-designed piece is created specifically for you, all custom jewelry sales are final. We do not accept returns, exchanges, or offer refunds on custom-designed or personalized jewelry unless the item arrives damaged or defective.

3. How to Initiate a Return or Exchange

Details Needed: Please provide your order number and the reason for your request.

Shipping: You will receive specific instructions on how to securely ship the item back to us.

4. Refunds & Credits

Inspection: Once your item is received and inspected, we will process your in-store credit or refund.

Processing Time: Refunds to the original payment method may take 5–10 business days to appear on your account.

Shipping Fees: Original shipping charges are non-refundable, except in cases where the item was incorrect or defective.

5. Shipping Your Return

Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Tracking: Because jewelry is high-value, we strictly recommend using a trackable shipping service to ensure your return reaches us safely.

Contact: Joe The Jeweler For any questions regarding our policies, please reach out to us at (312) 759-2022.

Our Location:
Joe The Jeweler
Mallers Building
5 S. Wabash Ave, Suite 808
Chicago, IL 60603
Phone: (312) 759-2022 / (847) 275-7720
Email: joe@hakimianimports.com