Last updated: July 16, 2026

1. Order Processing

Orders are typically processed within 1–2 business days after payment confirmation. Custom designed or engraved items may require additional processing time; we’ll provide you an estimated lead time at checkout or by email.

2. Domestic Shipping

We offer ground and expedited shipping across the U.S. All orders are fulfilled from our Chicago, IL location. Once shipped, you’ll receive a tracking number via email so you can monitor your package in real time.

3. Shipping Costs & Delivery Time

Shipping costs are calculated at checkout based on your location, selected service level, and package weight. Standard ground shipping usually delivers within 3–7 business days, while expedited options are available for faster delivery.

4. International Shipping

Currently, we do not ship outside the U.S. If you’re an international customer interested in placing an order, please contact us for special arrangements.

5. Insurance & Signature Requirement

All shipped orders are fully insured in transit. We require a signature upon delivery to ensure your piece arrives safely and securely.

6. Order Changes & Cancellation

If you need to change your shipping address or cancel your order, please contact us immediately at (312) 759-2022 or email joe@hakimianimports.com . We do our best to accommodate changes before the order ships, but cannot guarantee adjustments once the shipping label is printed.

7. Damaged or Lost Packages

If your jewelry arrives damaged or doesn’t arrive within the expected delivery window, please notify us within 48 hours so we can coordinate with the carrier and assist with an insurance claim.

8. Returns & Exchanges

For information regarding returns or exchanges, please refer to our separate Return Policy page.

Joe The Jeweler
Mallers Building
5 S. Wabash Ave, Suite 808
Chicago, IL 60603
Phone: (312) 759-2022 / (847) 275-7720
Email: joe@hakimianimports.com